Enlarge (credit: Getty Images | Yuichiro Chino)

Fiber-to-the-home Internet service is the clear favorite of US broadband users, but unfortunately most people in the US have no access to the technology, the American Customer Satisfaction Index said today.

"Across the entire customer experience, fiber service shows a strong advantage—from data transfer speed and service reliability to touchpoints like call centers and websites," Forrest Morgeson, ACSI director of research emeritus and a marketing professor at Michigan State University, said in a press release announcing the ACSI's latest research. "That said, with well over half of US households lacking access to fiber internet, availability remains a sticking point. As such, non-fiber ISP services remain an attractive option for many customers and should not be overlooked by providers."

One reason that customers like fiber is that it offers higher upload speeds than cable and other technologies. But cable companies dominate the US broadband market. According to data from Leichtman Research Group , the top US cable companies had 76.2 million broadband subscribers by the end of Q1 2023. The top wireline phone companies had 30.8 million Internet subscribers including both fiber and slower DSL.

Enlarge (credit: Getty Images | Steven Puetzer )

The Federal Trade Commission today said it "has moved to stop Internet service provider Frontier Communications from lying to consumers and charging them for high-speed Internet speeds it fails to deliver."

Frontier was sued by the FTC in May 2021, and on Thursday, it agreed to a settlement with the FTC and district attorneys in Los Angeles County and Riverside County who represented the people of California. Frontier must pay $8.5 million to California "for investigation and litigation costs" and another $250,000 that will be distributed to Frontier customers who were harmed by Frontier's alleged actions.

Frontier must also make changes, such as letting customers cancel service at no charge and "discount[ing] the bills of California customers who have not been notified that they are receiving DSL service that is much slower than the highest advertised speed," the FTC said.

These days many setups have a lot of redundancy and you may not want to send notifications during the night, just because one of multiple http servers has a problem. This blog post will show you how to setup a single service with a state combining multiple other services. Preparation Before we begin we’ll need […]

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