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T-Mobile users enraged as “Un-carrier” breaks promise to never raise prices
news.movim.eu / ArsTechnica · Thursday, 27 June - 17:10
![Illustration of T-Mobile customers protesting price hikes](https://cdn.arstechnica.net/wp-content/uploads/2024/06/tmobile-uncontract-furious-800x450.jpg)
Enlarge (credit: Aurich Lawson)
In 2017, Kathleen Odean thought she had found the last cell phone plan she would ever need. T-Mobile was offering a mobile service for people age 55 and over, with an "Un-contract" guarantee that it would never raise prices.
"I thought, wow, I can live out my days with this fixed plan," Odean, a Rhode Island resident who is now 70 years old, told Ars last week. Odean and her husband switched from Verizon to get the T-Mobile deal, which cost $60 a month for two lines.
Despite its Un-contract promise, T-Mobile in May 2024 announced a price hike for customers like Odean who thought they had a lifetime price guarantee on plans such as T-Mobile One, Magenta, and Simple Choice. The $5-per-line price hike will raise her and her husband's monthly bill from $60 to $70, Odean said.