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      Customers fume as HP blocks third-party ink from more of its printers

      news.movim.eu / ArsTechnica · Thursday, 9 March, 2023 - 20:29

    The Hewlett-Packard logo is seen on printer printer ink boxes on display

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    HP customers are showing frustration online as the vendor continues to use firmware updates to discourage or, as users report, outright block the use of non-HP-brand ink cartridges in HP printers. HP has already faced class-action lawsuits and bad publicity from Dynamic Security, but that hasn't stopped the company from expanding the practice.

    Dynamic Security is a feature used by HP printers to authenticate ink cartridges and prevent use of cartridges that aren't HP-approved. As the company explains :

    "Dynamic security relies on the printer’s ability to communicate with the security chips or electronic circuitry on the cartridges. HP uses dynamic security measures to protect the quality of our customer experience, maintain the integrity of our printing systems, and protect our intellectual property.

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      Epson quitting laser printers doesn’t address its bigger sustainability issue

      news.movim.eu / ArsTechnica · Tuesday, 29 November, 2022 - 19:20

    Epson quitting laser printers doesn’t address its bigger sustainability issue

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    There was a time when laser printers were a luxury. High prices pushed them out of the budgets of most homes and small businesses decades ago, but they eventually became more affordable. But now, printer-vendor Epson is turning its back on the technology in favor of inkjet alternatives and self-bestowed sustainability cred.

    As noted by The Register on Monday, Epson announced last week that it will stop selling and distributing laser printers by 2026, affecting both its consumer and business users. The Seiko-owned company proudly declared that the move is being done in the name of "sustainability," but the company still has a long way to go in that department.

    Laser printers and sustainability

    Epson's announcement said that its decision to focus completely on inkjet printers over laser ones is about the planet. And this is largely based on how laser printers work compared to inkjet. Laser printers rely on a laser, drum, toner, and heat to print an image. Inkjet printers, meanwhile, use nozzles to deposit ink.

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      Iranians hacked US companies, sent ransom demands to printers, indictment says

      news.movim.eu / ArsTechnica · Wednesday, 14 September, 2022 - 21:42

    Illustration of a hooded figure in dark room typing on a laptop. In the background, the wall is covered in ones and zeroes.

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    Three Iranian nationals charged with hacking into US-based computer networks sent ransom demands to the printers of at least some of their victims, according to an indictment unsealed today. The ransom demands allegedly sought payments in exchange for BitLocker decryption keys that the victims could use to regain access to their data.

    The three defendants remain at large and outside the US, the DOJ said.

    "The defendants' hacking campaign exploited known vulnerabilities in commonly used network devices and software applications to gain access and exfiltrate data and information from victims' computer systems," the US Department of Justice said in a press release . Defendants Mansour Ahmadi, Ahmad Khatibi, Amir Hossein Nickaein "and others also conducted encryption attacks against victims' computer systems, denying victims access to their systems and data unless a ransom payment was made."

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      HP to pay EU printer customers $1.35 million for disabling third-party ink

      news.movim.eu / ArsTechnica · Wednesday, 14 September, 2022 - 17:34 · 1 minute

    Packages of HP ink cartridges ares displayed at a Best Buy store

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    HP continues to pay for abruptly blocking third-party ink from its printers and has agreed to pay compensation to additional customers impacted by the company's use of DRM to prevent third-party ink and toner from working in its printers. The settlement pertaining to customers in Belgium, Italy, Spain, and Portugal comes after the company already agreed to a settlement in the US and was fined in Italy.

    HP printer owners were annoyed, to say the least, in 2016, when HP introduced Dynamic Security , a firmware update that prevented ink and toner cartridges lacking an HP chip from working in HP printers. Customers who already owned these printers suddenly faced error messages preventing them from printing with cartridges that were fully functioning before. At the time, HP claimed that the move was about helping customers avoid counterfeit and subpar ink and protecting HP's IP. However, it largely felt like a business tactic aimed at protecting one of HP's biggest profit-drivers at the time, which was tied to a declining industry .

    As reported by Bleeping Computer on Monday, Euroconsumers, a European consumer group, announced on September 7 a settlement with HP that would seek to financially compensate customers located in the aforementioned regions. HP agreed to set up a $1,350,000 (about 1,351,147 euro) for "compensation to certain HP printer owners for losses allegedly suffered as a consequence of being unaware that their printers were enabled with Dynamic Security," according to Euroconsumers' announcement. Individuals can receive 20–95 euro, depending on their printer model and consequences suffered.

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      Epson’s bricked printers highlight the industry’s reparability problem

      news.movim.eu / ArsTechnica · Friday, 12 August, 2022 - 16:44

    Epson’s bricked printers highlight the industry’s reparability problem

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    Epson printers have had a nasty little issue for years. Some models will abruptly brick, even if they seem to be working fine, because the ink pads are supposedly too saturated. Epson has endured bad publicity the past few weeks as users, websites, and right-to-repair activists condemned the company for designing its printers to eventually stop functioning, highlighting just how big of a problem printers continue to be in the fight for the right to repair .

    According to the Fight to Repair newsletter, Epson printers—including the L360, L130, L220, L310, L365, and potentially others—may suddenly display a message saying that they have reached the end of their service life and then stop printing. Epson told The Verge this week that this is because saturated ink pads could leak ink throughout the devices.

    Until this week, Epson's support page about the message said :

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