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      Starlink’s overzealous fraud detection locked users out of their accounts

      news.movim.eu / ArsTechnica · Wednesday, 15 November - 17:09 · 1 minute

    A Starlink broadband satellite dish sitting on a table outside a house.

    Enlarge / A Starlink satellite dish in Oriximiná, Brazil on August 9, 2023. (credit: Getty Images | Tarcisio Schnaider)

    The Starlink bug that locked some users out of their accounts last week was caused by overzealous fraud detection that falsely flagged legitimate accounts as fraudulent. Affected users yesterday received an email titled "False Positive Fraud Account Correction," but not everyone has been able to get back into their accounts yet.

    "We had an account issue that led us to falsely flag your account as fraud. We are working to make this right and fix any account modifications over the last week," the email from the SpaceX-owned ISP said. "Please allow until the end of the week to see any account changes be reverted before filing a ticket. Next week, if you are still having an account issue, sign in to your account below to contact Customer Support."

    As we previously reported , some customers received an email on November 9 saying their accounts had been reset and that "all pending orders and deposits have been refunded." The bug affected some new users who had ordered Starlink service but had not yet set up their dishes, making it hard for them to start the Internet service.

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      Starlink bug frustrates users: “They don’t have tech support? Just a FAQ? WTF?”

      news.movim.eu / ArsTechnica · Friday, 10 November, 2023 - 17:00 · 1 minute

    Photo illustration with Starlink logos displayed on a smartphone and PC screen.

    Enlarge (credit: Getty Images | SOPA Images )

    Starlink's lack of traditional customer support options is making life difficult today for new users affected by a bug that reset their accounts. A bunch of customers received an email from no-reply@starlink.com last night that said, "Your Starlink Account Has Been Reset. All pending orders and deposits have been refunded. You are welcome to visit Starlink.com to place a new order at any time using the same email address."

    One Ars reader who got the account-reset email contacted us about the problem, and many others are complaining in Reddit threads. Starlink's account-recovery page that allows users to request password resets with an email address or phone number hasn't been working for them.

    "When I try to reset my password via the email option, I get the error 'User not found,'" we were told by Adam, a Starlink customer in Alabama who preferred that we not publish his last name. When Adam tried to reset his password by entering his phone number, he received a text message with a password-reset link. But that didn't work, either. "After I type in a new password, I get the error message 'User disabled,'" Adam told us.

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      Avoir Internet par satellite vaut-il autant de pollution ?

      news.movim.eu / Numerama · Sunday, 5 November, 2023 - 15:11

    Les constellations de satellites, utiles pour fournir l'accès à un Internet haut-débit, représentent une menace pour l'environnement en raison du nombre de fusées nécessaires pour les déployer. Une étude révèle que le bilan carbone serait près de 100 fois supérieur à ce que réclament les besoins actuels en bande passante. [Lire la suite]

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      A historic Falcon 9 made a little more history Friday night

      news.movim.eu / ArsTechnica · Saturday, 4 November, 2023 - 00:11

    A Falcon 9 rocket lifts off from Cape Canaveral Space Force Station on Friday night.

    Enlarge / A Falcon 9 rocket lifts off from Cape Canaveral Space Force Station on Friday night. (credit: SpaceX)

    CAPE CANAVERAL, Florida—In three-and-a-half years of service, one of SpaceX's reusable Falcon 9 boosters stands apart from the rest of the company's rocket inventory. This booster, designated with the serial number B1058, has now flown 18 times. For its maiden launch on May 30, 2020, the rocket propelled NASA astronauts Doug Hurley and Bob Behnken into the history books on SpaceX's first mission to send people into orbit.

    This ended a nine-year gap in America's capability to launch astronauts into low-Earth orbit and was the first time a commercial spacecraft achieved this feat. At that time, the rocket was fresh from SpaceX's factory in Southern California, glistening white in color, with a bright red NASA "worm" logo emblazoned on the side.

    Over the course of its flights to space and back, that white paint has darkened to a charcoal color. Soot from the rocket's exhaust has accumulated, bit by bit, on the 15-story-tall cylinder-shaped booster. The red NASA worm logo is now barely visible.

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      Direct to Cell, le futur service de Starlink pour connecter son smartphone par satellite

      news.movim.eu / JournalDuGeek · Saturday, 14 October, 2023 - 09:00

    starlink-spacex-1-158x105.jpg

    Starlink a dévoilé son nouveau service de connexion aux smartphones par satellite, Direct to Cell. Lancement prévu dès l'année prochaine, d'abord pour les SMS. Et en 2025, ce sera le tour des appels et des données !

    Direct to Cell, le futur service de Starlink pour connecter son smartphone par satellite