Record numbers are off sick, many others are on strike. But there is a way to turn the miserable business of working on its head
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James Timpson is the CEO of Timpson
Looking around at the state of businesses in Britain, you’d be forgiven for thinking that the way we work now isn’t working. According to the Office for National Statistics, 2.8 million people in the UK are
off work with long-term sickness
– 700,000 more than before the pandemic. Employees at
Deliveroo and Uber Eats
are striking over pay and conditions.
Teachers complain
that the hours of unpaid overtime they are expected to work amount to “daylight robbery”. In February,
the government responded
to a huge trial of reduced working hours by 61 organisations by saying, “We have no plans to introduce a four-day working week,” regardless of how successful the pilot had been. It seems that, across sectors, many workers are feeling disrespected and burnt out, and neither bosses nor policymakers can imagine doing anything differently. But in my experience, work doesn’t have to be this way.
Timpson, the business I joined in 1995, is both successful
and
takes care of its employees. In fact, I’d argue that we are successful precisely because
we take care of our employees. This year we will open 50 new shops, on high streets and in retail parks, recruiting an extra 160 colleagues. I believe that in any business, if you have a strong culture and keep investing in your colleagues, you can survive disruptive times.
James Timpson is the CEO of the five-generation, family-owned company Timpson and the author of The Happy Index: Lessons in Upside-Down Management
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